Services
Services were and are the foundation of our product portfolio. We pride ourselves on the timely delivery of quality service in a safe manner, be it in our workshop or on your site.
Capabilities:
Contracted long-term maintenance, and shift cover
Intercom are able to offer long-term maintenance contracts as well as shift coverage for filter operators and maintainers. If your staff are sick or are on leave or there is a shortage of staff, we can provide shift coverage to make sure that your process is uninterrupted and that your schedule is not affected.
Planning and execution of Shutdowns and Projects
Intercom are able to do a preliminary site visit to audit and inspect the equipment to ensure that the scope covers all critical works and gives you the best use of your down time to maximise equipment availability and performance. Experience has taught us that proper planning and realistic scheduling will allow us to successfully complete the planned work on time. We are flexible when it comes to accommodating emerging works and prioritising the scope to ensure that critical tasks are completed.
Equipment availability and performance improvement
If you are struggling with reliability or unplanned breakdowns have a chat with the team at Intercom. We do systematic and measurable improvements to ensure better equipment availability and utilisation. Based on historic data we have in most cases been able to prove an increase in performance and equipment availability.
Process optimisation and improvement
With our in-depth knowledge of filtration and the process surrounding the equipment we are able to offer process optimisation and improvement for your filters. We do this by maximising throughput rates without sacrificing equipment availability whilst maintaining product parameters and moisture content. The added benefit of our instrumentation and automation knowledge gives us the ability to measure the improvements when doing optimisation.
Automation, programming and modernisation of equipment
One of the first-generation mobile phones was released in 2007, it was 2G and had a 2MP camera, the latest 2020 version is 5G and has a dual 12MP camera system. Technology has evolved and what we know now allows us to better automate and modernise equipment to improve performance, reliability and throughput. Have a chat with us if you would like to know more on this.
Instrumentation commissioning and support
With over 15 years of process control instrumentation experience in application engineering and commissioning we are able to guarantee that you have the correct instrument for your application. We take the hassle and risk away by offering you a turnkey instrument solution for your applications.
Off-site spare part refurbishment
Intercom has the ability to repair spare parts at our workshop in Perth. Most of our existing customers send their components to us for refurbishment. These include but are not limited to filter plates, hydraulic cylinders, frames and valves etc. Some of these are manufactured in house and in most cases, we have made improvements to these products.
Root cause analysis and preventative maintenance strategies
Intercom are able to problem solve filter, instrument and application issues and perform a root cause analysis. We then recommend and assist with implementing solutions and preventive maintenance strategies to make sure that you have minimal downtime. Referrals can be given on request.
Product development and manufacturing
We have developed and manufactured products for our customers based on their needs and input, from design to delivery we work with you every step of the way. We have designed and manufactured stainless steel hydraulic cylinders, weather protection covers made from stainless steel and 3D plastic printed versions. We do from basic to fully customised solutions and spare parts. We do the small jobs that no one else wants to do.
Training
On site or hosted we are able to offer customised training be it for operators or maintainers in filtration or the basic principles and commissioning of instrumentation.